At HeyMax, we’re always looking for ways to improve transparency and fairness for our members. As part of this commitment, we’re introducing two important updates to our Terms & Conditions. These changes aim to refine how Max Miles are calculated and ensure account activity policies are clear and fair for all users.
1. Decimal Precision for Max Miles (Effective 1 March 2025)
Starting 1 March 2025, we will be refining how Max Miles are calculated. Rather than rounding each transaction’s Miles up to the nearest whole number, we will begin rounding up to one decimal place.
This slight adjustment introduces decimal-based miles for transactions, ensuring fairness and sustaining the program for all members.
What’s Changing?
- Starting 1 March 2025, Max Miles earned will be displayed with one decimal place.
- This applies to all transactions occurring at or after 12:00 AM on 1 March 2025.
- Your existing Max Miles balance remains unchanged, and you can continue redeeming them as usual.
Here are a few earning examples:
To learn more, please visit our FAQs.
2. Inactive Account Closure Policy (Effective 27 March 2025)
Starting 27 March 2025, accounts with no login activity for 12 consecutive months will be labeled as inactive and permanently deleted.
How Will You Be Notified?
We will send multiple reminders before an account reaches the 12-month inactivity threshold:
- 2 Months Before: Reminder email
- 1 Week Before: Reminder email & push notification (if opted in)
- 3 Days Before: Final reminder email & push notification (if opted in)
How to Keep Your Account Active
To keep your HeyMax account active, simply log in to the HeyMax website or mobile app at least once every 12 months. Stored sessions or background refreshes do not count as login events.
If you have any questions, please visit our FAQs or reach out to our support team.
We appreciate your continued support and look forward to helping you maximize your rewards with HeyMax!
Sincerely,
The HeyMax Team
