DBS credit cards remain a top choice in Singapore, thanks to their strong rewards, cashback, and travel perks. However, annual fees, late charges, and finance charges can reduce your net benefits. Fortunately, DBS offers a streamlined, digital-first process for requesting waivers on these fees, helping you maximize your card’s value.

What Is a DBS Credit Card Waiver?

A DBS credit card waiver is a formal request to have certain fees, most commonly the annual fee, late fee, or finance charge, removed from your account. This is especially valuable for cardholders aiming to avoid unnecessary costs and maintain a healthy credit profile.

Types of Fees Eligible for Waiver

• Annual Fee: The most common waiver request, charged each year on your card’s anniversary.
  
  
• Late Fee: Incurred if you miss a payment deadline.
  
  
• Finance Charge: Interest charged on outstanding balances.
  
  

Eligibility and Minimum Spend Requirements

DBS typically waives the annual fee for the first year on most cards. For subsequent years, you may qualify for a waiver by meeting the minimum annual spend threshold. Here are common requirements for 2025:

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Note: The first-year annual fee for premium cards like DBS Vantage is strictly non-waivable. For subsequent years, the waiver is available if you meet the minimum spend.

How to Request a DBS Credit Card Waiver

DBS has made the process quick and digital-first. Here’s how you can do it:

1. Using DBS Digibot (Recommended)

• Go to the DBS website or mobile app.
  
  
• Click the chat icon (bottom right on the website, or “Ask Digibot” in the app).
  
  
• Type “Fee Waiver” in the chat.
  
  
• Authenticate using your iBanking login or Card & PIN.
  
  
• Select “Credit Cards Fee Waiver.”
  
  
• Choose the type of fee (e.g., annual fee, late fee).
  
  
• Select the relevant credit card account.
  

• Review and confirm your request.
  
  

Processing time: You’ll receive an email or SMS on the status of your waiver within 3 working days.

2. Phone Banking

• Call 1800 111 1111 (Singapore) or +65 6327 2265 (Overseas).
  
• Follow the voice prompts:
  
  • Press 1 for English.
  • Enter your NRIC or credit card number.
  • Enter the OTP sent to your mobile.
  • Press 1 for fee waiver request.
  • Press 1 for credit card fee waiver.
  • Wait for confirmation via SMS or email (usually within 3 working days).

Waiver requests are only accepted via digital channels or phone banking; requests at branches are not accepted.

Special Notes for Points and Miles Cards

For cards like DBS Altitude or Vantage, if you received bonus DBS Points or miles for paying the annual fee, these will be reversed if the fee is waived. If you lack sufficient points, you’ll be charged S$0.0388 per point.

Maximizing Your Chances for a Waiver

• Concentrate Spending: Spend more on the card due for renewal to meet minimum spend requirements.
  
  
• Good Payment History: Pay your bills on time to demonstrate good credit behavior.
  
  
• Leverage Loyalty: Long-term customers and those with multiple DBS products may have a higher chance of approval, even if slightly short of the minimum spend5.
  
  
• Apply Early: Submit your waiver request as soon as the fee appears to avoid late payment complications.
  

Frequently Asked Questions

Can I get a waiver every year?
Many cardholders successfully receive annual fee waivers for multiple years, especially if they meet the spend criteria and maintain good payment history.

Is the first-year annual fee always waived?
Most cards offer a first-year waiver, but premium cards like DBS Vantage do not.

What if my waiver request is rejected?
Try again via a different channel or speak to a customer service officer. Sometimes, persistence and a good payment record can help.

Conclusion

Requesting a DBS credit card waiver in 2025 is a simple, digital-first process that can help you save hundreds of dollars annually. By understanding the eligibility criteria, using the right channels, and maintaining good spending habits, you can maximize your card’s value and avoid unnecessary fees. Always check your statements, meet the minimum spend, and don’t hesitate to request a waiver as soon as you’re eligible.

All information is current as of May 2025

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