Why this matters

Nothing kills the vibe faster than opening the app and wondering, “Wait, where are my miles?” We feel the same frustration you do, because HeyMax only succeeds when your Max Miles land safely in your wallet. Here’s the no‑secrets rundown of how those miles are funded, why you never pay extra, and what we do when something goes wrong.

The short version

We pass the value we receive back to you in the form of Max Miles. We earn only when your miles get to you, through four major ways:

1. Shop‑through brand links
2. Vouchers for instant miles
3. Card‑linked rewards
4. Special partner actions

Shop‑through brand links

When you tap a “Shop with Max” button in HeyMax, the brand’s site knows you came from us. If you buy, the merchant sends us a small thank‑you fee. We immediately convert that fee into Max Miles and credit them to you once the purchase is confirmed. (By the way, your checkout price never changes.)

Most merchants confirm within a few days, while a handful take up to 90 to 120 days. If the sale isn’t attributed our way (e.g. another site got the credit, or an ad-blocker hid the click) the fee simply never arrives. So we fight for every missing mile of yours.

From time to time, you may see a brand’s earn rate edge up or down. Two things can drive the change. First, earning rates are dynamic and will be optimised over time. We periodically review how a merchant is doing, adjust where needed to ensure the ecosystem stays strong, and still pass every cent of value back to you. These small, data-driven adjustments keep Max Miles healthy for the long term, and leaves headroom for future rate boosts when costs improve.

Second, we run promotions from time to time. A brand might jump to 8 Max Miles per dollar for a fortnight and then settle back to its regular 4 Max Miles per dollar rate, or a new partner may debut with a higher launch rate before sliding into a long-term base.

Instant Max Miles

Want miles now? Our app is stocked with prepaid gift cards and vouchers we’ve already funded. Buy a S$50 Grab or FairPrice voucher, for example, and Max Miles hit your account the moment you check out. Yes, there’s no waiting for a merchant to verify anything. 

Because we locked in bulk prices up front, you still pay face value while seeing exactly how many miles you’ll receive. The margin is baked in and displayed, so the math is transparent.

Card‑linked rewards

Link your Visa card once, and every swipe does the talking for you! Every time you tap that card (on the MRT, or on a purchase with your Chocolate Finance card), your spend gets tracked within minutes and we drop the corresponding Max Miles into your account automatically.*

Most transactions from your card show up in HeyMax within minutes. You don’t need to launch the app first, just tap your card as usual. Posting speed depends on the bank that issued your card: some share data nightly, while others (UOB, for example) bundle it and send it a bit later. We surface timelines in‑app so you always know when to expect your miles.

*Visa card-linked rewards run as limited-time campaigns.

Special partner actions

Sometimes a partner wants a very specific outcome. Think “Apply for Card X” or “Book dinner at Restaurant Y.” They fund a juicy chunk of Max Miles to nudge that action. Once SingSaver confirms your application, or Chope confirms your booking, the miles head your way. Simple!

Why do partners do this? Think of it as a thank‑you bonus a brand sends our way when you complete something they really care about. They’d rather reward a real, completed action than gamble on clicks. (You don’t pay a cent for it.) If the action isn’t verified, we earn nothing either, so we’re on your team to make sure it tracks.

What we do when miles go missing 🤕

Occasionally a transaction slips through the cracks. Here’s what we do:

If a purchase hasn't been tracked, our system nudges the merchant. If there’s still radio silence, a real person digs into click logs, screenshots and receipts. 

The merchant either green‑lights the sale (and the miles hit your wallet!) or rules that it went elsewhere. Often, it’s because the purchase was attributed to another platform, or an ad‑blocker hid your click. In these cases, we also receive zero.

We then share the merchant’s decision with you and outline simple prevention tips, like starting your session from HeyMax, and disabling ad-blockers during checkout.

Why we built it this way

HeyMax exists to make aspirational travel possible for everyone. The easiest guardrail against misaligned incentives is this rule:

If you don’t earn, we don’t earn.

There are no hidden fees, no mark‑ups on flights, no expiring miles. Just a shared mission: turn your everyday spending into a free trip every year.

Ready to rack up more Max Miles? Open our app, pick the path that suits you, and we’ll do the rest! Getting your Max Miles to you is literally how we keep the lights on.

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